After your plan ends, Tools capabilities, remaining credits and existing seats stay available. Automation capabilities work only while your subscription is active.
| Feature | Credit billing |
|---|---|
| Pheme AI Flash | 1 credit / 2 creators · fast results |
| Pheme AI Deep Search | 1 credit / creator · live data and deeper analysis |
| Find emails | 0.2 credits / valid creator link |
| Audience analysis | 40 credits / analysis |
| Fake follower detection | 30 credits / report |
| Campaign tracking | 0.2 credits / collection |
| Comment sentiment analysis | 1 credit / 50 comments |
Comment sentiment analysis costs 1 credit per 50 comments collected, rounded up to the next group of 50.
AI search, find similar, and cover search are charged per delivered creator; campaign tracking is charged per data collection and system failures are refunded automatically; audience-analysis system failures are refunded automatically; email lookup is charged per valid deduplicated creator profile link, even when no public email is available.
How many team seats are included, and what if I need more?
10 team seats are included by default. Once they are used up you cannot add more yourself — contact support to request additional seats.
How do I see my credit usage?
Open Settings → Usage to see every charge by event, account, credits, and time.
How do I see my top-up history?
Open Settings → Billing to see your completed top-up orders.
How do I get an invoice?
Stripe payments receive an invoice. Contact support with your billing details after paying.
How do I contact sales or support?
Email support@pheme.work.